As part of the due diligence that I normally do whenever I need to hire ANY service to do anything major for me (my wife always thinks I'm crazy), I went to six (6!) shops for estimates to fix my '01 Lexus. Being that the car is on the older side and that I still love the car, I absolutely wanted it fixed RIGHT.
I originally had mixed feelings when I first went to East Coast Collision
. They quoted me one of the lowest estimates AND shortest turnaround times by a WEEK - I actually saw these as a negative because I didn't think it was possible based on the other shops I went to. On the positive side, I really got a good feeling from the owner Chris. He walked me through how the whole insurance process works (he and his father are EXTREMELY knowledgeable about such matters). They advised me, even before going with them, on how to deal with all parties involved. They also showed me a bunch (like hundreds) of pictures of other cars they've fixed. I definitely felt the most comfortable with the folks at East Coast, so despite my initial skepticism I made arrangements to have the car fixed there.
To say that I was blown away when I saw the car when they were done would be a HUGE understatement. First of all the car looked PERFECT. Even though they fixed the front, they went around the whole car and did little clean ups here and there at no charge. Besides the damaged area, they compounded and polished the WHOLE car, and detailed it inside and out. My car came out infinitely BETTER than it was BEFORE I had the accident! Color match - perfect. Hood alignment with fenders, etc. - perfect. I swear I drove the car home like the day I drove it off the lot for the first time - carefully and with a big smile on my face!
I realize that I am not one of your family members or a trusted friend from high school when I say this, but take my advice as if I was: THERE IS NO OTHER SHOP I WILL EVER USE OR RECOMMEND for auto body repair! Professional to a T and very friendly and accomodating.
Many thanks Chris and the staff of East Coast Collision!